Refund policy

Return and Refund Policy

Effective Date: 1/09/2025

Thank you for shopping with Nuvoria. We’re committed to delivering premium quality apparel and a smooth shopping experience. Please read this policy carefully before making a purchase, as it explains how we handle returns and refunds.

At Nuvoria, all sales are final. We do not offer refunds or exchanges for the following reasons: change of mind, incorrect size or item selection, or any other reason not outlined below. We strongly recommend reviewing product descriptions, sizing charts, and details carefully before completing your order.

If an item you purchased is out of stock or your order has been awaiting shipment for an extended period, we may issue a refund or store credit at our discretion. Our goal is to ensure you’re never left without a fair resolution.

If your order arrives damaged or defective, please contact our support team within 7 days of receiving it. Include the following details in your email to support@nuvoria.com: your order number, clear photos of the damaged or defective product, and a short description of the issue. Once reviewed, we’ll provide a suitable resolution—this may include a replacement, store credit, or refund, depending on the situation.

For any questions or concerns about your order, reach out to us at support@nuvoria.com. Our team will be happy to help.